Privacy Policy
If you have any questions you can contact us via email at legal@reply200.com
1. Purpose Of This Privacy Policy
This privacy policy is in line with Data Protection Regulations and aims to give you information on how we collect and process your personal data through your use of this Service, if you make an enquiry or place an order with us, including any data you may provide through this Service.
This Service is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.
2. The Data We Collect About You
Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you:
- Identity Data — first name, last name, title
- Contact Data — email address and telephone numbers
- Transaction Data — details about payments to and from you and other details of products and services you have purchased
- Technical Data — IP address, login data, browser type and version, time zone setting and location, operating system and platform
- Usage Data — information about how you use our Service, products and services
- Marketing and Communications Data — your preferences in receiving marketing from us and our third parties
We also collect, use and share Aggregated Data such as statistical or demographic data. We do not collect Special Categories of Personal Data about you (race, ethnicity, religious beliefs, health, genetic/biometric data, etc.).
3. If You Fail To Provide Personal Data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
4. How Is Your Personal Data Collected?
We use different methods to collect data from and about you including through:
- Direct interactions — filling in forms, corresponding with us by post, phone, email or otherwise
- Automated technologies — as you interact with our Service, we automatically collect Technical Data using cookies and similar technologies
- Third parties — analytics providers, payment and delivery services, data brokers, publicly available sources
5. How We Use Your Personal Data
We will only use your personal data when the law allows us to and we will not distribute your data to any third party without your prior consent, unless required by law. Most commonly, we will use your personal data:
- Where we need to perform the contract we are about to enter into or have entered into with you
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
- Where we need to comply with a legal obligation
You have the right to withdraw consent to marketing at any time by contacting us.
6. Use Of Cookies
Our Service uses certain cookies, pixels, beacons, log files and other technologies. Please see our Cookie Policy for more details about the cookies we use and how to manage them.
7. How Long Will You Use My Personal Data For?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation.
8. Opting Out
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and adjusting your marketing preferences, by following the opt-out links on any marketing message sent to you, or by contacting us. Opting out will not apply to personal data provided as a result of a product/service purchase or other transactions.
9. Third Party Links And Services
The Service may contain links to third party websites and services. When you use a link to go from our Service to another website, this privacy policy no longer applies. Your browsing and interaction on any other website is subject to that website's own rules and policies. We do not monitor, control, or endorse the privacy practices of any third parties.
10. Connected Social Accounts (Facebook, Instagram & TikTok)
Reply200 connects to the Facebook Pages, Instagram professional accounts, and TikTok accounts that you own and explicitly authorize. We access them only through each platform's official APIs and authorization flows, and our use of those platforms is subject to the Meta Terms, the Meta Platform Terms, and the TikTok Terms of Service.
When you connect an account, we access, store, and process the following data solely to operate the Service:
- Comments and comment threads on your posts, ads, and (where supported) live videos — so we can read, reply to, and moderate them
- Basic account information — the page or account ID, name, and profile picture of the connected account (and its parent Business Manager, where applicable)
- Post and ad metadata — the post, ad, or video ID and its caption or title for content that receives comments
We use this data only to display your comments, generate and post replies on your behalf, and moderate comments according to your settings. We do not use it for advertising, we do not sell it, and we do not use it to train AI models. We share it only with the AI processing providers strictly necessary to generate replies, who act on our behalf under confidentiality obligations and may not use it for any other purpose, including training their own models.
You can revoke Reply200's access at any time from each platform's settings — on Facebook and Instagram via Business Integrations (or Apps and Websites) in your Meta account settings, and on TikTok via Manage app permissions under Security & permissions. You may also request deletion of stored data by emailing legal@reply200.com. Upon revocation or a deletion request, we delete the associated data from our systems, except where we are legally required to retain it.
11. YouTube API Services
Reply200 uses the YouTube API Services to provide comment-management features for YouTube channels that you own and explicitly connect through Google OAuth. By connecting your Google account, you agree to be bound by the YouTube Terms of Service. Google's handling of your information is described in the Google Privacy Policy.
When you connect a YouTube channel, we access, store, and process the following data through the YouTube API Services solely to operate the Service:
- Comments and comment threads on your videos — so we can read, reply to, and moderate them
- Basic channel information — the channel ID and title of the connected account
- Video metadata — the video ID and title of videos that receive comments
We use this data only to display your comments, generate and post replies on your behalf, and moderate comments according to your settings. We do not use YouTube data for advertising, we do not sell it, and we do not share it with third parties — except with the AI processing providers strictly necessary to generate replies. Those providers act on our behalf under confidentiality obligations and are contractually prohibited from using your data for any other purpose, including training their own models.
Reply200's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
You can revoke Reply200's access to your Google account at any time from the Google security settings page. You may also request deletion of stored YouTube data by emailing legal@reply200.com. We retain YouTube data only as long as needed to provide the Service; upon revocation or a deletion request, we delete the associated YouTube data from our systems, except where we are legally required to retain it.
12. Security Of Your Personal Information
We are committed to keeping the personal information you provide us secure. We have implemented information security policies, rules and technical measures to protect personal information from unauthorised access, improper use or disclosure, unauthorised modification, and unlawful destruction or accidental loss.
13. Changes To This Privacy Policy
We may make changes to this privacy policy from time to time. We will update this privacy policy to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We may notify you by e-mail of any significant changes. We encourage you to review this privacy policy periodically.